INTRODUCTION
At Tailspark Pet Supplies, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us online or offline. If you have any questions or concerns, please don’t hesitate to contact us at info@tailsparkpetsupplies.com.au.
OUR COMMITMENT TO YOUR PRIVACY
We follow a transparent, responsible approach to data protection based on the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy outlines how we handle your personal information—including how it’s collected, used, disclosed, and stored—and how you can access or correct it.
“Personal information” refers to any information or opinion that identifies or could reasonably identify an individual.
WHAT WE COLLECT
We collect personal information necessary to deliver our pet products and services. This may include:
- Full name
- Contact details (email, phone, postal address)
- Billing and payment details
- Order history and preferences
- Usage data when you browse our website
We may also collect technical data such as:
- Browser type and IP address
- Device and location information
- Time and date of access
- Referring URLs
This information may be collected directly from you or through third-party sources you engage with (e.g., social media widgets or secure payment gateways).
HOW WE COLLECT INFORMATION
We gather information when you:
- Register or log in to our website
- Make a purchase or process a return
- Subscribe to our newsletter
- Submit a contact form
- Interact with us via social media or third-party commenting tools
- Use our site, which may trigger cookies or analytics tools
COOKIES AND DIGITAL IDENTIFIERS
Our website uses cookies and other tracking technologies to improve functionality and provide a personalized experience. This includes:
- Performance cookies – to optimize site usability
- Analytics cookies – to better understand traffic and user behavior
- Advertising cookies – to tailor content and offers to your interests
- Managing cookies: You can control cookie settings in your browser. Disabling cookies may limit certain website features.
HOW WE USE YOUR INFORMATION
We use personal data only for the purpose it was collected, such as:
- Processing transactions and fulfilling orders
- Communicating with you (e.g., order updates, support)
- Sending you promotional offers (if subscribed)
- Improving our website and services
- Complying with legal obligations
We will not use your information for unrelated purposes unless you consent or it is permitted under law.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information if:
- You have provided consent
- It is necessary to fulfill your order (e.g., to delivery providers)
- Required by law, legal process, or public safety concerns
- It is reasonably expected in the context (e.g., using social media integrations)
We do not sell your personal information to third parties.
DATA SECURITY
We take data security seriously and use reasonable technical and organizational safeguards to protect your personal information from unauthorized access, misuse, loss, or disclosure.
While some measures remain confidential to maintain effectiveness, rest assured that all employees and service providers are contractually bound to uphold this policy.
ACCESS & CORRECTION
You have the right to:
- Access your personal information
- Request corrections or updates
- Withdraw consent for marketing communications
To do so, contact us at info@tailsparkpetsupplies.com.au. In some circumstances, we may need to verify your identity or comply with legal restrictions before fulfilling your request.
RETENTION AND DELETION
We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. When it is no longer needed, your data is securely deleted or anonymized.
THIRD-PARTY SERVICES
Our website may contain links to or integrations with third-party platforms (e.g., PayPal, Instagram). Please review their privacy policies before sharing personal information, as we are not responsible for their data practices.
COMPLAINTS HANDLING
If you believe your privacy has been breached, please contact us immediately at info@tailsparkpetsupplies.com.au. We will respond promptly and in accordance with applicable privacy laws.
HOW TO CONTACT US
- Address: Chipping Norton, NSW 2170, Australia
- Email: info@tailsparkpetsupplies.com.au
- Phone: 02 8888 9999
- Business Hours: Monday – Friday: 8:00 AM – 4:00 PM Saturday – Sunday: 9:00 AM – 5:00 PM